Our promise

Silverjet’s simple aim is to provide you with one of the best travel experiences you’ve ever had at an exceptionally low price. To back up this commitment we make the following pledges to you:

  • We will answer your calls quickly and respond to your emails promptly.
  • We will minimize queues and bottlenecks throughout your journey and do our best to reduce any delays – and if we can’t, we’ll let you know why immediately.
  • We will treat you as an individual and go out of our way to make sure you have a memorable trip every time you fly with us.
  • We will use technology to make things easier for you and not to complicate matters.
  • We will provide you with choices of food, entertainment and transport and make sure you get what you choose.
  • We will book and pay for you to travel on other services if there is severe disruption to your Silverjet flight and arrange any ground transport you might need.
  • We will do everything we can to re-create the magic of air travel the way it once was, so that every Silverjet flight leaves you inspired and wanting more.

Please let me know personally if we ever let you down at martynbridger@flysilverjet.com.

 

Martin

Martyn Bridger
Customer Experience Director

 

24-hour service

We're always ready to take your calls, 24 hours a day, seven days a week.

UK:

0844 855 0111

US:

877 359 7458

UAE:

800 044 0 224