Help

Website functionality

 

What is a cookie?

A cookie is a piece of information about the user that a website can send to your web browser, to be stored on your computer.  Accepting a cookie from Silverjet will help us to serve you better when you return to our site. Whether you accept our cookie is entirely up to you. You can edit your browser options to block them.

 

How will Silverjet protect my personal information?

Silverjet makes every effort to maintain customer confidentiality when securing an online payment. This includes ensuring the security of your credit card details and other personal information.

All of your personal information handled by Silverjet is encrypted as it travels over the internet. Processing payment details in this way is more secure than paying for items over the telephone. We use Secure Socket Layer technology, commonly known as SSL. Watch out for the Verisign logo on our web site.

We will never divulge your details to a third party, and have a strictly enforced privacy policy that prevents anyone obtaining access to your booking without your permission.  You can read our privacy policy by clicking on Legal in the footer of our web site.

We currently contract with several online partners to help manage and optimize our internet business and communications. We use the services of a marketing company to help us measure the effectiveness of our advertising and how visitors use our site. To do this, we use web beacons and cookies provided by our marketing company on this site. The type of information we collect includes what pages you view and what products and services you were interested in. By supplementing our records, this information helps us learn things like what pages are most attractive to our visitors, which of our products most interest our customers, and what kinds of offers our customers like to see.

Although our marketing company logs the information coming from our site on our behalf, we control how that data may and may not be used. If you do not want to help us learn how to improve our site, products, offers and marketing strategy, you can "opt-out" of this website analysis tool by clicking here http://silverjetaviationltd.112.2o7.net/optout.html

 

Which internet browsers is the Silverjet site compatible with?

For MS Windows operating systems, the Silverjet web site supports Internet Explorer 6.0 and above. For the Macintosh, Safari V1.2 and above on OSX. It also supports Firefox V1.5 and above.

 

What provision for Accessibility does the Silverjet web site make?

As part of the requirements of the Disability Discrimination Act, Silverjet take it’s responsibilities towards Accessibility very seriously.  All our development is carried out to WCAG (W3C Priority 1) standards.

However, if you feel there are ways we can improve the accessibility of our site, please use the feedback form to send us your thoughts.

 

What screen resolution should be used to view the Silverjet web site

A. Our site is designed for optimal use at resolutions 800x600 and above

 

What is browser cache and why do I have to be aware of it?

Your browser cache is a virtual storage system, which stores the information from sites that you have visited on the internet. When you return to a site you have visited previously, your browser will check your cache to see whether it can display the same information more quickly from there than from the site itself. This saves you download time, but owing to the dynamic nature of site content (e.g. flight availability), the information stored in your cache may not be up to date. When looking at a site that you think may not be showing you current data, refresh the information stored in your cache by holding down the shift key and clicking on the 'refresh' button in your tool bar. This is usually illustrated with an icon of a page with arrows on it.

 

 

Need more help?

Use the form below to send us an email




 

Contact us

Customer enquiries and bookings

UK - tel: +44 (0) 844 855 0111

US - tel: +1 877 FLYSILVERJET (+1 877-359-7458)

UAE - tel: 800 044 0 224 (toll free)

Email: silverservice@flysilverjet.com

More