Delays, cancellations and refunds
What should I do if I make a mistake on my booking?
As soon as you realise you’ve made a mistake, please use the email facility on this page to send us the details of your booking. Alternatively, you can contact our call centre on 0844 855 0111 (calls cost up to 5p per minute) 24 hours. From the US please call 877 FLYSILVERJET (877 359-7458 – Toll free). UAE customers, please call 800 044 0 224 (toll free).
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How do I cancel my ticket?
Should you wish to cancel your ticket, you can contact our call centre on 0844 855 0111 (calls cost up to 5p per minute) 24 hours. From the US please call 877 FLYSILVERJET (877 359-7458 – Toll free). UAE customers, please call 800 044 0 224 (toll free).
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If I cancel my ticket will I be eligible for a refund?
Please see the rules that apply to your particular fare type by reading our Terms and Conditions.
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How do I find out if my flight is delayed?
For significant delays, we will do our best to call you as soon as we can to minimize any inconvenience.
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