Sceptics didn't believe us when we told them we could deliver exclusively business class air travel for such a low fare. Silly them. Not booked yet? Take a look at what our customers think...incredible, isn't it?
“What is particularly noticeable is the degree to which all of your staff not only deliver superb service but clearly believe in the concept you promote. For me, it has changed my perception of air travel from a rather unpleasant but necessary means to an end, into an experience to be enjoyed from the moment of arrival at the terminal – and at an affordable price…”.
Bob Kelly, 21st April, 2008
"As an ex-pat returning to the UK via Newark after a decade, the travel on Silverjet lived up to my expectations and more. I cannot thank you enough for hiring and training such pleasant, hardworking and friendly staff. From the housekeeper in the bathrooms to the flight staff, everything was great. Bravo!"
Shanti Cooper, 21st April, 2008
"I would like to thank you for a truly fuss-free journey, delivered in comfort and style. My fellow directors and I are regular flyers to Dubai on business and be sure that you’ll be our first point of call from now on."
John Lumb, 18th April, 2008
"When we arrived, I was greeted personally and my car whisked away and valet parked. We felt like we were on a private jet."
Sharon Ellis, 17th April, 2008
"I would like to take this opportunity to say a huge thank you to all at Silverjet for making what was my first visit to the US all the better. Your service was exceptional from start to finish and well worth the money I paid."
Phil Murphy, 16th April, 2008
"From dropping off our car for your valet parking, relaxing in your comfortable lounge, to the almost invisible check-in, the service was faultless. On board the aircraft, the attention to detail was continued by the polite, friendly and attentive flight crew. We arrived at our destinations feeling totally relaxed.
"The Silverjet experience is what flying should be, and other airlines could learn valuable lessons from your company."
Peter and Jennifer Cowley, 15th April, 2008
The Silverjet Experience: when the travelling really is better than the arriving! Who says you can't mix business with pleasure? I felt valued as a customer throughout the journey – which was as hassle free as travel can be – a true return to elegant travel - I'm hooked!
Greg Tucker, 07th April, 2008
“Just wanted to say what a breath of fresh air it was not having to check in hours before we needed to, not having to fight to get our suitcases to check in, or wait in a queue… It is how flying should be. Silverjet has proved it CAN be done, and it was a pleasure to fly.”
Lorraine and Christopher Mawer, 06th April, 2008
"My family and I had a wonderful short break in New York, which began and ended with a truly magnificent flying experience with Silverjet.
"We were all taken very much with the customer ethos and service values onboard, as well as in the terminals. The planes are really well-equipped and comfortable, but it's the people that make the difference. The flight attendants made us feel like humans, like individuals...not cattle!"
Paul Toeman, 30th March, 2008
"Having spent my professional life in the service industry, I am a rather demanding customer and at every turn Silverjet has exceeded my expectations…
"We arrived early and it was wonderful to be able to return to your terminal where we were greeted once again by name..."
"I have always believed that good, well-trained staff is a company's greatest asset. In this, you are truly blessed."
Andrea Miller-Chan, 29th March, 2008
"Silver tongues, silver service, Silverjet, I thoroughly enjoyed the whole solid silver experience… from check-in, to food, to bed. I am the market gap and you have found me. Hate economy. Resent the price of other first and business class offers. This is the way to fly. Why did it take you so long to work it out? Please note that I fly to NY, to LA, to SA, to Spain, to… when are you going to take me everywhere? Can't wait. PS: Love your staff. Please thank every one of them!"
Michael Freedman, 27th March, 2008
"Please pass on my delight to your staff and many thanks for making my business trip so enjoyable. I will be looking to make Silverjet my preferred mode of transport to the USA in the future."
Brad Cotton, 25th March, 2008
"I loved the easy checking in; such a pleasure to get to the airport and not have to queue. I am a bad traveller and spend most of my airport time constantly searching for my ticket, passport and boarding pass, which I have put somewhere and can't find – your easy checking in meant I had none of this hassle.
"The food was great and the service was the best I have experienced on a flight, probably because it was so low key, with no fuss and no trolley-dolly attitude!"
Louise Perry, 24th March, 2008
"Excellent; the service was outstanding, the comfort was unique – would highly recommend Silverjet."
Carmel Wall, 23rd March, 2008
"…Can I just say, the flight was the highlight of our trip. The service was excellent, and the whole experience was (as they say in America) awesome! Thank you for a wonderful, chilled, relaxed journey and with a five year old, that is an outstanding and unusual occurrence. Thanks again Silverjet, and wow!"
Julie Fiddler, 20th March, 2008
"I am writing to thank you for a wonderful experience. It was our first time going to New York and your ground and cabin crew made it very special for us."
Christine O’Donnell, 16th March, 2008
"I have flown twice on Silverjet – to New York and to Dubai. It's an excellent service, truly comparable to a private jet experience. A dedicated check-in terminal at Luton means there are no queues and waiting – unlike at Heathrow where even so-called "Fast Track" in BA Club, in my experience, still means waiting in endless lines. Don't be put off going from Luton; with the dedicated check-in terminal it's a haven of tranquillity and a welcome contrast from the overcrowded and overstretched Heathrow. It's also easy to get to – my Silverjet limo whisked me from central London to Luton in under an hour.
"Once on board the cabins are stylishly designed – cosy but modern – they are also very roomy and spacious, so you always feel a high degree of privacy and not too close to your neighbour. The staff are extremely friendly and efficient... There is also a high ratio of staff to passengers so you are never left waiting long. The seats are comfy and turn into good flat beds, and the food is delicious, really comparable to a good restaurant experience.
"I am hooked, and will only be flying Silverjet to New York and Dubai from now on."
Bea Ballard, 12th March, 2008
"All staff, without exception, seemed to take pleasure in their job and this communicated itself to us and helped to make this the best flight experience we have ever had. Thank you for restoring our faith in air travel."
Barbara Stubbings, 12th March, 2008
"It was one of the most impressive journeys I have had for a long time. The service was so much better than other so called leading airlines of the Middle East."
Arshad Hussain, March 10th, 2008
"Flying with Silverjet to Dubai was simply the best flying experience I have ever had. I did not see my bags from the moment I entered the easily accessible private terminal at Luton until I walked out of the private terminal at Dubai…
"The plane was roomy with excellent flat bed seats and, more importantly, the service was natural, friendly and attentive without being “over the top”. Inflight entertainment was just fine, too.
"And as for the price? Very competitive. I will be back."
Mark Greenwood, 7th March, 2008
"My experience with Silverjet has left me spoilt. Everything from the arrival at the airport to leaving at my destination airport has been, literally, first class, with unsurpassed levels of service and comfort. If possible, I would never fly any other airline again.
"Silverjet, what a great airline and service. No hustle and bustle at the airport, a massive bonus at Dubai airport as it avoids having to stand in queues for hours. You can relax in the Silverjet lounge while your passport is fast tracked through the import channel. The whole experience is very calming, allowing time to comfortably work and rest.
"I arrived at my destination both relaxed and feeling great, something not many passengers can say after a long haul flight."
Candice, Candice Photography, 4th March, 2008
"When my taxi dropped me at the Silverjet private lounge prior to my flight I was immediately impressed! From then on, I was continually 'bowled over' by the fantastic service I received. The creator of Silverjet is somebody who is obviously aware of all things passengers loathe about airline flying but instead of ignoring them, like most airlines, he or she has addressed them and made it a pleasure to fly on an airliner again… at an affordable price!
James Garlinge, 28th February, 2008
"Right from check-in to disembarking the flight, the staff were friendly, knowledgeable and helpful. Little things such as remembering your name and what drinks you like really do make all the difference. The seats and food were fantastic and I felt refreshed and relaxed landing into Newark instead of tired and stressed as I would on a normal flight."
Katie Fermor, 27th February, 2008
"I have been traveling with Silverjet for the last year and I have to tell you it's been a great experience and I have no desire to find another carrier. The flight crews have been fantastic, while the express check-in and lounges just complement the Silverjet experience. Keep up the good work!"
Tom Winter, 27 February, 2008
"Congratulations! You have what all passengers who fly dream about."
Katherine Rogers, 20th February, 2008
"Silverjet was wonderful; one of the easiest check-in services ever, the food was as good as a fine-dining restaurant as was the service. It felt as painless as travelling on a private jet!"
Lady Victoria Hervey, February, 2008
"I'd just like to say what a pleasure it was to fly Silverjet. The only time I've actually had a decent night’s sleep on a transatlantic flight. The service was fantastic; from the attention to the passengers on the plane by the stewardesses, to the ground staff and check-in at Luton."
Lincoln Brown, 19th February, 2008
"The worst aspects of travelling with major airlines from Heathrow or Gatwick were entirely removed – no nasty large terminals, mass crowds or queuing experiences, no need to spend long, boring hours after check-in wandering round the awful airport shops and duty free… Nice service levels, comfortable seats and good food – great! Someone has taken time to figure out how people like to travel – long overdue."
Heather Sawyer, 18th February, 2008
"I have just returned from Dubai using your airline and I can honestly say it was the most stress-free and relaxing air travel I have ever taken! I shall certainly be recommending you to friends and colleagues and have already booked another business flight to Dubai…"
Simon Littmoden, 16th February, 2008
"'Outstanding' is the only world I can use to describe the Silverjet experience.
"The flight staff were excellent, even congratulating my wife on her birthday (well done to the lounge staff for spotting that). My wife nearly fainted – if she had not been lying down in the flat bad... what a first class experience you gave. And whoever thought up the trick of the lounge staff and in-flight staff crouching down, thus bringing themselves to the same level of the customer, is a genius. No one likes being talked down to, literally."
Paul Thomas, 10th February, 2008
"My first impression on arriving at the Silverjet" dedicated" terminal was the unbelievably quick, friendly, and efficient check-in. The process took less than five minutes and then we had our boarding cards, and went straight into lounge just a couple of yards away. Having your own security is a tremendous addition. The way customers were advised of boarding, each person individually (no P.A. announcements), was very refreshing and very professional.
"The flight, décor, cabin staff, meals, flat bed and onboard entertainment were faultless…
"I have taken many business flights across the Atlantic and these Silverjet flights were the most comfortable by a long stretch. The icing on the cake for me, however, was the fastest check-in of any airline on the planet and it even supersedes the Concorde check-in experience."
Michael (Kell) Ryan. 8th February, 2008
"I had the best experience on Silverjet - it was just so chic and comfortable. I loved the uncomplicated check-in in at the lounge; it was almost as simple as flying private. Actually, Silverjet is probably the most effortless way to get to London other than having your own plane."
Tinsley Mortimer, NY Socialite and Fashion Designer
“My wife and I flew with Silverjet to Dubai…We found it easily the best flying experience we have ever had. The private terminal at Luton and VIP terminal at Dubai are world beaters for travellers who have had Heathrow and Gatwick experiences. The service on the ground and in the air was first class.”
George Richards, 4th February, 2008
"Wow! Silverjet far exceeded my expectations... I would pay for the food in a restaurant (airplane food, who knew?). The service was outstanding. I could not believe it – the virtual no check-in – and we traveled in comfort. The one thing that really impressed me was how casual the clientele was – It was completely unpretentious. By far the best way to travel across The Pond! "
Nicola Perry, 1st February, 2008
“Last summer we flew with you to New York. What a fantastic experience. I had previously made the same journey with BA and there is no comparison. Absolutely everything on your flight was perfect and having your own departure lounge is terrific. The seats are so comfortable we arrived not feeling as if we had spent hours on a plane.”
Lynne Robertson, 29th January, 2008
"After reading a lot of excellent reports about Silverjet my husband and I were anticipating a good flight, but you exceeded our expectations and we had to say thanks for the 1st. class service we received! From our arrival at the terminal we were treated as VIPs. Nothing was too much trouble and your staff were courteous and attentive. Once on board the champagne was welcoming, the food delicious and the service second to none."
Stephanie and Kenneth Wroe, 29 January, 2008
"Having flown thousands of times it was a pleasure to have a stress-free trip and not be treated like cattle. Very sivilised!"
Paul Newson, 23rd January, 2008
“Silverjet provided far and away the best service I have experienced in air travel. From the Silver lounge in Luton to on-board the flight every aspect of the service has been thought through to the nth degree. This was as close to a private jet experience I am ever likely to get.”
Steve Evans, 22nd January, 2008
“As a frequent (and somewhat jaded) traveller, it was such a pleasure to finally travel on Silverjet whom I had heard so much about. We just couldn't believe it when we drove right up to the Silverjet building at Luton and someone took away our luggage and passport, practically from within the car!
"Next thing I knew we were sitting in a luxurious lounge enjoying champagne and snacks before being handed a boarding card. I can't get over the contrast from the usual hassle in horribly overcrowded airports. The journey itself was brilliant and a total treat at the beginning and end of a trip.
"Can't imagine ever choosing any other airline to New York (or Dubai)!”
Yasmin Sethna, 18th January, 2008
"Just wanted to let you know what a wonderful experience we had on our recent flights with Silverjet. From arrival at Luton Airport to the end of our journey, the service, care and food were excellent. Our compliments to all your staff. This is how travel should be. We feel you have got it right, and will certainly recommend Silverjet."
Kenneth Hitchen, 8th January, 2008
"The expression ‘world class’ is overused. Not in your case! Your staff both sides of the Atlantic and on the plane were simply brilliant!"
Ian Pilcher, 4th January, 2008
“I have traveled with you twice to New York and liked the company so much I have purchased some shares. I hope that you continue to do what other airlines do not do: give business class fares and service second to none.”
George Norfolk, 22nd December, 2007
“…Silverjet is the best airline in the world. Every employee strives to make the journey as sivilised as possible, and I love the private terminals…The prices for this service are awesome, too.”
Diego Frausto, 21st December, 2007
“After flying Silverjet to New York I've realised that luxury in the sky still exists! Over the years I have been fortunate to travel both first and business class with a few well known airlines but I have to admit, by comparison, Silverjet beats them hands down. From arrival at Luton the experience is so amazing that I couldn't envisage flying any other airline to New York. Well done Silverjet for creating an airline that puts customers first - oh by the way how do you train the attendants to know before you do that you need a drink or snack!”
Hilary Dart, 19th December, 2007
"I would like to congratulate you on what a wonderful experience I had on a recent flight from New York. It was an absolute pleasure flying with you."
Seamus Henry, 19th December, 2007
"Thank you for your excellent service. I couldn’t believe it, we arrived at Silverjet’s departure lounge and before we had got out of the car there was an assistant waiting to unload our bags while we went straight inside with our passports. We sat down dazed that we could be checked in so swiftly (38 seconds) and then a really nice waiter brought us champagne and canapés. What a fantastic start to our holiday!
"The aircraft had the latest Mela seats with massage and amazing adjustments for lumbar support. The service was better than other well-known carriers – 1st class – and the food was superb, with glasses and metal knives and forks! Yippee! It’s amazing how the other carriers try so hard to get it wrong!"
Russell Harrison, 17th December, 2007
“This week I had a business meeting in Dubai and had to be there on Tuesday morning, and back in the UK for a meeting on Wednesday afternoon. I decided to abandon my usual carrier after 35 years as a loyal business traveller and try Silverjet, I have to say I have experienced something special and clearly heads above the competition…
“I will be returning to Dubai on business in January and will be booking my flight with you shortly. Well done – at last an airline that puts the customers’ needs first and the fun back in airline travel.”
Paul Thornton-Allan, 14th December, 2007
“I have never been more impressed than my first visit to your very special lounge at Luton. The staff were wonderful, helpful and so professional.”
Paul Harrison, 14th December, 2007
“We are very impressed with Silverjet and plan on using it every time we go to the States. Well done!”
Judith Durling, 13th December, 2007
"Since my Silverjet experience, I never want to fly with another airline again! I've never felt so safe up in the air before. Thank you."
Rebecca Edge, 13th December, 2007
“I was so completely impressed with everything, from the easy check in, to the lounge to the whole in-flight experience - fantastic!
The service on board was great, professional yet friendly, the selection of wines superb and food fantastic.
"Aside from eating and drinking (!), I slept all the way on both journeys, something I never do, and arrived in NY and back in London completely refreshed!”
Anna Hedges, 12th December, 2007
“The whole service was excellent. The valet parking at Luton was good, and the entire check-in procedure at both Luton and Newark was first class. The crew were brilliant and can only assume that they are all handpicked and trained. All other airlines need to take a page from your book.”
Kos Green, 12th December, 2007
“I have now been visiting Dubai at least once a year for the last 6 years, usually flying business class with Emirates… and must say that, in my opinion, your product is more than a match for this carrier...
“However good their facilities might be at Heathrow and Gatwick they cannot compare to the effortless check-in you offer at Luton, including the valet parking which we chose to take advantage of.”
Simon Scarff, 11th December, 2007
"I just want to take a moment of your time to say thank you to you and all of the staff that made my recent trip to Dubai with you unforgettable.
"I think I have travelled with every major UK Airline, in all of their classes, and Silverjet was far better than all of them. Normally I am unable to sleep on planes but on this trip I was able to catch some sleep both ways! Everything about the flight, from checking in to landing, was perfect."
Nigel Aitchison, 11th December, 2007
“My flight to and from Newark was the most enjoyable I have ever had. The service was wonderful; I have never met such pleasant and helpful staff.”
Sandra Slack, 10th December, 2007
“No queues, no Heathrow, no hassle and great staff and service. I was seriously impressed, and will be using you as my default to NY.”
Richard Merrick, 7th December, 2007
“Silverjet knocked the proverbial socks off the likes of British Airways for a number of reasons – the private terminal and no-hassle check-in, the well serviced lounges and the on-board comfort, food and service (how lovely to be treated like a person instead of a seat number). We also loved the fact that there are barely any announcements during the flight, which left us able to relax without interruption. Needless to say we'll definitely fly with Silverjet again.”
Sadie Nicholas, 5th December, 2007
“The entire experience was top notch, from my check-in at Newark through the entire weekend. The Silverjet staff were very welcoming and the on-board service and attention was second to none. Your staff couldn’t have been friendlier or more courteous and went way beyond my expectations…this was the first time in at least 25 years where I traveled without any hassles – no crowds, no check-in or security lines, no aggravation whatsoever. Your team has restored my interest in traveling. I’ve been talking with people both here and in London about Silverjet, and many have heard similar tales from people who have traveled with your airline. The word is out!”
John McIntyre, 30th November, 2007
“My wife and I just flew with Silverjet for the first time, for a wedding anniversary trip to New York. We both loved the whole Silverjet experience, from the moment of arrival at the private terminal to the drop-off at our Manhattan hotel by Silverjet limo (and back again). The food, drinks and entertainment systems were excellent, and the service was fantastic - very sivilised indeed. We are counting down the days until we can go again.”
Simon Entwistle, 27th November, 2007
"Utterly brilliant. This is how flying should be and long may Silverjet continue in this fashion."
Ian Hammond, 23rd November, 2007
“I cannot fault the service I receive from Silverjet; every time I fly it seems to get better…As I type, I am preparing to leave for another trip to New York and I genuinely look forward to getting on one of your planes.”
Jim Murray, 21st November, 2007
What a truly great experience Silverjet was on my recent trip to the USA. The valet parking was efficient, the check-in was relaxed and comfortable, the security was non-stressful, the in-flight service was everything you could reasonably expect from a business airline and delivered by a thoroughly helpful and cheerful crew, offering sensible and tasty food and wine. Marvellous – I only wish I had found you earlier.
David Howells, 20th November, 2007
“I fly a lot, all over the globe, and have suffered in my collection of shiny gold and platinum frequent traveller cards from both European and Asian carriers. Your service is good, very good. In particular, your staff should be picked out as making a difference. In 25 years of flying no airline has contacted me after I have left an item on board the aircraft – you were the first and I very much appreciated the kind thought and effort. I will be using your Dubai service shortly.”
Jon Ross, 19th November, 2007
"The service was friendly, but not obtrusive; the staff were enthusiastic and genuinely seemed to care about what they did.
"The food did not taste like airline food; it could just as easily have been served in a good restaurant in London or New York."
Robin Millward, 15th November, 2007
"The check-in facilities and treatment at Luton exceed those one would experience by private jet – without the cost! The flight was very comfortable, with excellent service, and the crew gauged the balance of being friendly / chatty with allowing peace and quiet to perfection…I am actively singing the praises of Silverjet within my company.”
Simon Saunders, 14th November, 2007
“…The service was impeccable both ways. Check-in was brilliant, the flight comfortable and calm, all the staff were smiling and helpful and special thanks to the lady who told me after I had left Luton for London that I had left my laptop on a trolley! I intend never to go to the States on any other airline and want to thank you all for a really brilliant and STRESS-FREE service. Totally faultless.”
John Lloyd Morgan, 9th November, 2007
“Your staff were efficient, courteous and the general standard of service was exemplary. I run a bespoke party planning business and am, therefore, very much aware that it is the small attentions to detail which leads to overall excellence in the wider picture. We both agree that, without question, we will be flying with Silverjet again when we return to the States in 2008, and look forward to it.”
Countess Alexander of Tunis, 9th November, 2007
A tough act to follow. After a wonderful QM2 transatlantic crossing and a few days in New York, we can confirm the Silverjet service is very, very sivilised. From the moment our family of six arrived at Newark the service rounded off a magnificent experience; the luxury of not having to queue at check-in, the excellent lounge facilities and most of all the personal in-flight service from the cabin crew. The food, drink and entertainment, plus being able to sleep comfortably on a spacious, fully reclining seat, left us all feeling relaxed and happy. On landing in Luton the experience continued, we were able to shower and relax in the Silverjet lounge…Flying with Silverjet completed our holiday of a lifetime…”
Helen Gaskell, 10th November, 2007
“I am the Complainer. Under the pen name Jasper Griegson, I have written more than 5000 letters of complaint and have written three books on the subject. If you insert the work ‘complainer’ into Google my entry comes up in first place.
This letter is not a letter of complaint but a letter of compliment.
As a celebration for my wife’s 50th birthday I took my family to New york and back with Silverjet. From start to finish, the experience was exceptional. It was not the fact that the bread was fresh and crusty, it was not the fact that the tea was properly brewed, it was not the fact that the in-flight entertainment occupied my children throughout both flights nor was it the fact the entire process worked like clockwork. What was wonderful was the level of service which made all of us feel like royalty.
I will be recommending Silverjet to everyone I know and have already done so at least ten times since returning! Your company deserves to succeed and I wish you every success in the future.”
Taken from a letter written by Jasper Griegson, the “Complainer”, 2nd November, 2007
“I have been a very frequent flyer with both BA and Virgin and can honestly say that the service from Silverjet surpassed all my expectations and was every bit as good if not better than BA Club and Virgin Upper.
“The check-in process was a real delight with a dedicated terminal and very helpful staff. Access to Luton is a lot easier than you think if you’re on the M4 corridor and parking is a fraction of the cost of Heathrow.
“The in-flight service from food to drink to entertainment was great and I really enjoyed the entertainment system that appears to give you so much more choice, and all on-demand, than other systems I have used in the past…”
Mark Livingstone, 2nd November 2007
“From the moment we approached the check-in desk at Newark to our arrival at Luton we can't praise the service enough. Our daughter is confined to a wheelchair - this, unlike our experiences with other airlines, posed no problems and the crew were fantastic.”
Christine Smith, 26th October 2007
“I just wanted to thank your company for the amazing experience we had flying with your airline. I generally think of our vacation beginning when arriving at our destination and ending once we board our flight home, but I have to tell you that flying with Silverjet extended our vacation and felt like an experience in itself.”
Keri Salas, 26th October 2007
"Being a seasoned business traveler, I have never enjoyed flights as much as flying with your airline. In appreciation, I have promoted Silverjet within my company."
David Wood, 25th October 2007
“After my inaugural flight on 23 September, I'm looking for any excuse to fly SilverJet and cannot stop raving about our experience.”
Kathleen Dooley, 15th October 2007
"What an experience - first time on Silverjet but certainly not the last. I travel every month by plane and nothing matches the service, price and overall experience."
Marc Schwartz, 15th October 2007
"My recent journey to the USA was my third this year using Silverjet and each experience has been of an unbeatable quality. Your staff offer a level of professionalism I have not experienced before with any other airline, regardless of the class. This is how I would imagine flying used to feel 30 years ago before airlines began to treat their passengers like cattle!"
Ian Hemmings, 12th October 2007
"I have been travelling to US 3 to 4 times per year for the last five years. In September this year I tried your Luton−NY service for the first time. Simply put, this is the best value, quality and innovative style I have experienced."
Andrew Robertson, 04th October 2007
“…There was genuineness about the crew, not the painted on smiles of some other airlines.”
Tim Marshall, 25th September 2007
"You have achieved your goal of putting the pleasure back into flying: the flight was truly one of the highlights of our week away. The private terminal at Luton is a breath of fresh air and made the whole experience relaxing and luxurious. From the moment we arrived at the terminal we were treated fantastically by Silverjet staff - the crew were brilliant, the food excellent and the space luxurious. This is how flying ought to be."
Graham Bird, 20th September 2007
“…We're very happy to say we enjoyed the whole Silverjet experience. Having never used Luton Airport before, we were pleased that travel to Luton on Thameslink and shuttle bus was easy and stress-free. The Silverjet complex and lounge was impressive, with helpful and attentive ground staff. The on-board, cabin and 'officers' team were first-class.
We will unreservedly recommend our friends switch to Silverjet when making their future transatlantic flights.”
David Parry, 20th September 2007
"By far one of the best aspects of my trip was traveling on Silverjet. Truly a private jet-like experience! From the beginning, there was no waiting, no lines and no stress. While I sat in the private lounge and sipped champagne, a Silverjet representative checked me in and handled my luggage. The Silverjet staff were not only gorgeous and well presented, they were extremely attentive and professional.
On the plane itself, I especially loved the flat beds. I am typically a nervous flyer, however, being able to sleep comfortably on a spacious fully reclining seat left me feeling relaxed and happy when I arrived. I think Silverjet is a great product, and I feel privileged to use the service. Silverjet is simply flawless!"
Chantelle Fraser, 5th September 2007
“I’ve flown over the Atlantic 150 times in all classes of service and Silverjet knocks spots off the mass market carriers that charge 3-4 times the price for business class...
...Silverjet brings many of the key benefits of private jet travel for a tenth of the cost...
...I’m longing for the day when I can fly Silverjet anywhere in the world."
Jason Bevan, 28th August 2007
“…Your flight crews, staff and drivers were absolutely fantastic. All went above and beyond to cater to any of my requests, and were always ready to assist with a smile. Which in today's airline industry is something to be treasured!
I don't think that I will be able to take another transatlantic flight again without flying Silverjet, and will heartily recommend to all of my friends, family and colleagues to try one of the best business class-only airlines around.”
Colleen Munro, 25th August 2007
“At the end of July, my husband and I traveled with Silverjet for the first time to visit London. I had been expecting excellent service and comfortable accommodation, but what you provided FAR EXCEEDED my expectations!”
Jane Taylor, 23rd August 2007
“The check-in process could not be any easier. We are so programmed to arrive early at the airport, that I found myself with extra time to read and prepare for the flight without any stress, which was a great way to start my journey. We were escorted through to security, and the boarding process was seamless. You have a superb team of flight attendants on board: helpful, professional, attentive, and courteous.
Your on board team truly cares about the passenger, and it makes a big difference. I also appreciated your cabin crew keeping announcements to a minimum, so you can actually rest during the flight…
…The seat is very comfortable, and I was able to get enough sleep – not always the case with me…
…The arrival at Luton was amazing. From the door of the aircraft to the curb took a total of 10 minutes (and I had checked luggage!), which is unheard of these days…”
Ignacio Maza, 21st August 2007
“…Just took our first Silverjet flight on Aug 9 from Newark. It was our best international flight; the attendants were phenomenal, the food was perfect…”
Steve Mann, 15th August 2007
"My family and I have just finished another flight with Silverjet and we couldn't be more satisfied, or more impressed!
In particular, on this flight, I would like to highlight the wonderful nature of the crew. Yes, of course they are "professional", but the magic is in how genuinely lovely they are. They each "engaged" with the passengers, chatted and played with the children and radiated "genuine interest and affection". Tough to pull off in these times! So, congratulations and thank you.
I will not only continue to fly my family regularly on Silverjet, but you can be certain that I will direct more and more of my 20,000 staff your way as well!
Truett Tate, CEO and Group Executive Director, Wholesale and Private Banking, LloydsTSB, 3rd August 2007
I travelled to New York today (3rd August) on your 10 am flight from Luton with my daughter. It was my first flight with Silverjet and I was delighted with it.
David Barnett, 3rd August 2007
“I am so pleased that Silverjet 'has landed'. I have been a frequent flyer to the US for many years... In March (at short notice) I booked your flight to Newark. I cannot tell you how impressed I was from start to finish. The staff were faultless…
…I raved about the airline from that day on. Last Monday, I flew with you again with my sister; she could not believe the standard of Silverjet, with the added bonus of low costs…
…Needless to say, I am off again in December and will be using you again. Keep up the high standard and give the others the competition and fight that they deserve.”
Beverley King, 3rd August 2007
“My husband and I recently used Silverjet for the first time whilst visiting family in NY to celebrate my 40th Birthday. I would like to thank Silverjet for making our journey a very pleasurable, hassle-free experience…”
Gillian MacNaughton, 31st July 2007
“I surprised my parents and bought them tickets on your airline to come and see me in London. Wow, were they impressed. They are quite a bit older and you treated them like they were royalty. They've been telling everyone back in the States how impressed they were with Silverjet and they still continue to thank me every time I call home.”
Paul Dittman, 20th July 2007
“My wife and I just returned from a two week holiday to the UK and used Silverjet for the first time. We cannot tell you how impressed we were with your service. Having flown the major carriers for years, it was so refreshing to be treated like someone really cared. Your check in process at Newark and Luton could not have been better!
The service onboard the plane was just wonderful, I actually had wished the flight was little longer.”
Gary McDaniel, July 16th 2007
“Everything we expected from Silverjet has come to fruition.
From the moment that we dropped off our car outside your terminal, to the third glass of chilled champagne mid-Atlantic, you've exceeded my high expectations.
The highlight for me, though, has been the cabin staff. They went about their business with an assured ease and clearly enjoy their work.
My holidays have always been tainted in the past by the woeful business of air travel, and although I won’t want to return from New York in three weeks time, the fact that I'll be doing it on a Silverjet flight will make the cost of the ticket worth every penny.”
Steve Olive, 12th July 2007
"I just wanted to state that my airline trips on Silverjet to and from London were the best ever. The lounges were fantastic, and it really helped that passengers could visit the lounges following arrival. Both flights landed early, the plane was quiet, comfortable and roomy, and the multitude of staff on board were very friendly.
Thanks again for a great experience. I will be recommending you guys to my associates as the only way to travel to London."
Eric Offenberg, 8th July 2007
“There is no other word to describe the service but ‘perfect’ in every way.”
Bill Dunn, 5th July 2007
"Well - you impressed me!
"…I gave Silverjet the chance to deliver on what you promised and you did just that."
"...From start to finish, I received a personal service that was worth every penny I spent.
"I will be back - Silverjet have made traveling for me a pleasure once more ...A Big Thank you!"
Matthew Todd, 2nd July 2007
"Exceptional service - the best cabin crew - an excellent experience - well done!"
Anne Thorburn, 25th June 2007
“The flights there and back are the best flights we have ever had and for the first time ever we managed to sleep on the return flight. The extra leg room and comfort were wonderful. We would have no hesitation in using Silverjet again. In fact, we have spread the word to all of our friends and relatives.”
Ken Banks, 22nd June 2007
"…The whole experience was outstanding. I will definitely use Silverjet again for my next trip and I am spreading the word amongst my work colleagues to do similar."
David Andrews, 30th May 2007
"After living in the UK for 18 years – taking care of my parents, we decided on our last journey to the US to go in style by travelling with Silverjet. What a wonderful experience. Everything was 100% and nothing could be faulted. Having flown on 13 different airlines over the last 30 years, you are the best and we hope to use you if and when we visit our friends in the UK."
Richard Armijo, 27th May 2007
"From the moment I arrived at Silverjet’s private air terminal to when I got off the plane, the whole experience was wonderful. Especially the fact I could turn up just 30 minutes before boarding and avoid the crowds. On board there was a great service from the crew and the beds were fantastic. The whole experience was stylised, chic and made life very easy and elegant."
Jerry Hall, Supermodel and Style Icon
“A true flight of the best of British service. Friendly attentive staff both on the ground and onboard. No fuss just plain honest service, where you feel life just can't get any better.”
“Makes you proud to be British again. Fantastic start and finish to our holiday. We have already booked again - what better testimony.”
David Graham, 14th May 2007
“I hate flying. With a passion, in fact. It's legendary amongst all who know me… So it's little wonder that friends and family are picking themselves up off the floor after we arrived back from a weekend in New York yesterday and I announced I had loved every minute of the flights… Wow. It was fantastic. The service from beginning to end…”
“We could not have got more from the experience and instead of the flights being the sting in the tail of the weekend they actually turned out to enhance the whole experience. We have recommended it to everyone and hope we have the pleasure of flying with you again soon.”
Cari Rosen, 9th May 2007
“I would like to say what a huge pleasure it was to fly with your airline."
“Having travelled a huge amount for business, I am sometimes amazed at the attitude of some of the other airlines’ staff. Your cabin crew, particularly, were amazing – made me feel totally welcome and comfortable – a really classy bunch.”
Hazel Wright, 1st May 2007
“I just wanted to let you know that my recent return trip to New York was great. Everything was so calm and relaxing, your employees gave excellent service...with a smile! I will be making a request that my employer permits me to switch to your service instead of making the tedious trip to Heathrow for my next business trip.”
Mrs Cox, Hertfordshire, 1st May 2007
"I would just like to thank Silverjet for an awesome flying experience. I travelled from NY to London on Friday 27th April...the staff at Newark in the lounge were exceptional, as well as in Luton - a very friendly and helpful bunch of people. I wanted for nothing on-board, the staff once again were extra pleasant and the seats, food and entertainment were all top class, I have no complaints whatsoever, I will travel with Silverjet again and again and will also highly recommend your service to others."
Martin Clarke, 30th April 2007
"I have just boarded the flight to Luton after another carrier managed to delay my arrival over one and a half hours on the trip from Charlotte, thus leaving less than 45 minutes to collect my bags and make my way to your lounge. Thanks to the advance notice from your Customer Services and the alert lounge crew, I was whisked through and made it to the plane with minutes to spare, and then welcomed and soothed by the cabin crew. This would simply not have worked with the major carriers..."
Sent by Michael Durkee from his BlackBerry, onboard Silverjet - 25th April 2007
"I used Silverjet for the first time last Friday and was both surprised and delighted at the excellent service and friendly approach of both your ground staff and cabin crew."
Susanne Connick, 24th April 2007
"When I arrived at the station I was pleased to see a nice silver cab waiting….took me right to the terminal where I was promptly greeted and pointed to the lounge. The staff were very nice and the lounge was perfect."
"My outbound flight left on time and I loved the privacy of our own screening area and quick bus to the plane."
"The kindness of the staff does make the difference and is the reason I will fly again with Silverjet."
Sean Conley, 12th April 2007
“As an individual who travels quite frequently in premium cabins throughout the world, I can tell you that good service in the air is rare - putting it lightly.”
“It was like I was travelling in the golden days of air travel, when cabin attendants were there to aide passengers and not simply to earn a paycheck.”
“Upon landing and clearing customs, I realised I had left my cabin baggage aboard the aircraft. Just one comment to the Silver Lounge representative at Luton, and my request was enroute to completion. Within minutes, my baggage was sitting next to my seat as I ate cereal and read the newspaper. Tremendous, absolutely tremendous!”
Foster Davis, 9th April 2007
"We had a wonderful time in New York, but I must say that the whole flight experience on Silverjet made the trip. What luxury - not having to queue at check-in, the lovely lounge at Luton, all that leg room and, most of all, the service from the cabin crew…We will definitely recommend Silverjet to anyone we know considering flying business class to NY..."
David Daiper, 26th March 2007
"I can't express enough how impressed I was with my whole experience of my first ever Silverjet flight.”
“The joy of parking outside the terminal at Luton, checking in within 30 seconds, clearing security inside 2 minutes and the standard of service from a very friendly crew was a remarkable and refreshing change from the usual misery of air travel today.”
“…congratulations on a fantastic concept and experience… friendly, smiling faces, polite service, care and attention from everyone from the valet parking team to the lounge staff, to the captain and crew.”
Greg Tanner, 25th March 2007
"I recently flew to New York on Silverjet and was greatly impressed by its service. I had travelled to New York to report on the fashion shows: a gruelling schedule that required me to begin working from the moment I arrived. Thankfully, I touched down in Newark feeling refreshed, loved and special, rather than exhausted and cross."
Taken from a letter to Silverjet from Liz Jones, one of Britain's leading fashion journalists. 19th March 2007
“…We were cossetted from the moment we arrived at the Silverjet lounge ! Please pass on our thanks to your staff for a superb aircraft and also pass on our thanks to the staff who looked after us both on the ground and in the sky. The service was absolutely fantastic….”
Denise Stringer, 19th March 2007
"It was a delight to be greeted by smiles and happy staff at the Silverjet check-in lounge. Professionalism at its best…’
"On boarding, we were greeted by Silverjet angels... The food was exquisite, compliments to the chef. Thank you to all staff at Silverjet.”
Shashikant Mistry, 17th March 2007
“…I don't think I have ever experienced such a high level of service from any sort of business, much less an airline. From the private lounges with comfortable furniture, wireless internet access, and snacks to the choices of in-flight meals to the array of options in the seat's control panel (including massage!), I was constantly pleasantly surprised and delighted at the amenities that were provided to me…”
Rachel Tornheim, 16th March 2007
"It is as close to having your own private jet as you can get.."
Peter Ruck, 15th March 2007
“I've just returned from a business trip to the US using your service and, unlike many other airlines, Silverjet is truly a "service".
I was surprised by your choice of Luton until I arrived and my car pulled up at the door of your own building which enables you to manage the customer experience from the very second I arrived - stroke of genius.
…The lounge at Luton is excellent, calm, well appointed and well stocked. The interior fit on the plane is tremendous…Every single person I dealt with at Silverjet, by phone or in person seemed to have the perfect blend of professionalism and personality…the cabin crew are easily the best and most attentive I have ever experienced.
Of course you've caused me a huge problem now in that I'll be even more irritated by other carriers I use than I was before!
Well done Silverjet, I hope you can keep to this formula but could I ask that you don't advertise because if you carry on like this seats will be gold dust."
Mr Jon Wood, 26th Feb 2007
“I cannot express enough how impressed I was with the service....superbly comfortable seats, food which stood up to any gastro pub, very pleasant staff.... My only criticism was that the flight was not long enough, I could have stayed on longer.…I would like to commend you all on launching such a great service, it stacks up against any of your competitors extremely well, beating them in fact in many ways - but once price is factored in, you have it hands down. I have ensured that I have passed on my experience to as many people as possible. My company is now making Silverjet our airline of choice when traveling to our New York office…”
Simon Massey, Brand Consultant, Exposure Innovate. 16th Feb 2007
“From the minute I was greeted at the entrance of the terminal at Luton, I knew that this was going to be a very special flying experience. I just wanted to commend you on your wonderful staff, fabulous facilities, fantastic food and superb service both on the ground and in the air. You have ruined me for life and I don’t know how I am ever going to fly again on another airline!!...”
Amanda Glass, 15th Feb 2007
“… My wife and I have just completed a round trip to New York on Silverjet. This was a most enjoyable experience in every respect. You proved that flying need not be stressful but can be fun! It was a wonderful change to be greeted by such polite staff everywhere, at the check-in terminals, in the lounges and, of course, by your excellent cabin crew, whose service and attention to detail was superb. The food was of a high standard. Certainly, we shall "sing the praises" of Silverjet to all our family and friends and we intend to fly with you again, whenever we can arrange to go on vacation via Newark. We wish your new venture every possible success in the future.”
Dr.& Mrs. Jack Rosenbaum, 15th Feb 2007
“I am a life long fan of (mentions well known airlines) ...and had consequently booked a trip to New York together with my wife....when an article in FT caught my interest. I immediately booked new tickets with you.......We had a very satisfactory experience with your airline. I have already recommended you to friends. Your concept is very good and you stand all possibilities to be a part of the new and exciting airline industry. My old fans should be aware…”
Mr Ulf Spang, 13th Feb 2007
“My wife and myself took advantage of your 3 night Valentine Special to New York...we have travelled extensively both first, business & upper class but your service equals, if not betters, most of these. The whole travel experience was totally stress free from the time your chauffeur collected us from our house to the time he brought us home.
The ambiance in the lounges both Luton & New York was excellent and whoever trained your ground staff must be congratulated, and this was equalled by the cabin comfort and service. We felt that nothing was too much trouble for the cabin crew…
Once again many many congratulations & if you keep this level of service you will be very successful in meeting your business plan just by word of mouth.”
Les & Gill Evans, 13th February 2007
“…I am amazed at the professionalism of your employees who kept me updated in New York of the situation at Luton. Good Luck with Silverjet which from start to finish was a delightful experience.”
Alexandra Murdoch (regarding poor weather conditions in the UK), 12th Feb 2007
“…First impressions are important and you have done a great job of the facilities at Luton. Fantastic space offering first class facilities and refreshments. Meet-and-greet was excellent and the check-in sublime…
The flight and staff were great. The plane itself was fine and the seats excellent. Nice touches in the bathrooms…The food on the outward journey was superb - cod, peas and mash was excellent and served like a restaurant. Great wines also…I really appreciate the value of individual service (not herded onto a plane like cattle), the choice of cost options for each flight (flexible, etc), the separate lounge, the flat bed and the recognition of a gap in the market and someone willing to go out on a limb to exploit it and serve the customers' needs.
I have recommended you to several US colleagues who regularly fly this way and wish you all the success in the world. I hope you hit your passenger targets soon and also hope that the service remains to the current high standards as you get busier.”
Mr Martin Blenkinsop (never written to an airline before!), 9th Feb 2007
“Flew from Newark to London and back and had a great experience. Particularly liked the lounge, baggage check and check-in. You have a loyal customer who talks you up to all that are interested. Look forward to my next flight.”
Mr Craig Howson, 8th February 2007
“..You should be proud of what you offer, it is a great service at an affordable price and also be proud of your attentive staff who couldn't do enough for us….you are providing a wonderful service that my wife and I will certainly use again…”
Mr Justin Neill, 31st January 2007
“As a newcomer to business class it is difficult for me to comment on whether and how much better your airline is than any other. What I can say is that I have generally been extremely impressed. The lounge at Luton is excellent and a very relaxing way to begin a flight. The cabin is very comfortable, the staff helpful and the quality of the food and drink far above anything I have experienced before….”
Louise Paterson, 29th Jan 2007
"...a smart smiling person meeting us when we arrived. Immediately our bags were taken, and a receipt for the car. Impressed. And that was before we got through the door… They say first impressions count; it just got better ...I am not sure that we will always be welcomed by the directors, ....but they were not too high to talk to the passengers that will make this venture work....
The care and interest in us did belong to a bygone age (or am I getting old?). The manageress was a delight, another coffee or something to nibble on? Making sure everyone was looked after or had what they wanted. The ambience in the lounge for me just right. No announcements, staff quietly going about their duties, etc.
…When it was time to board, no loud announcements, brilliant. Just a quite personal, 'if you would like to board now'...
The dreaded coach trip to the aircraft. NOT. New small coaches, but not packed in like we are used to; we all have room to breath and move. Thank you. Even the driver said have a good trip…
… The human touch is always so important...(the flight cabin attendant) came and asked 'would you like a drink and to have warm nuts' ...an offer that (mentions a well known airline) never got round to, in fact no one did. Please tell her to keep that in, this is not a criticism. When later she came back after dinner and said your cheese and your crackers, sir, it was fantastic. Maybe it’s my sense of humor, but it is much needed in this fast pace of life we lead...made me feel special (I am, so my mother said)..
… It seems that those staff that we have spoken to on this flight love the company, a rare comment in this dog eat dog world, and I can see that when we come back for subsequent flights, and we will, we will be greeted by staff that we know, how great is that.
I should mention one thing we saw missing that other business class flights have, and that's the trolley. So refreshing not to see it and to have your food, etc brought to you as an individual…
… It was the same going back and within a minute of turning up at the desk, the car was there.
Silverjet, we look forward to flying with you again soon…”
Mr Sam Tree, 27th Jan 2007
Read what the press is saying about us...
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